Activity: 05.04 - Diagnose Root Cause
The main objective of this activity is to identify the underlying root cause and arrive at a work around to restore the service as soon as possible using various investigation and analytical techniques. The documented root cause analysis is further investigated to arrive at a permanent solution.
DescriptionWork Breakdown StructureRolesWork Product Usage
Workflow

Activity detail diagram: 05.04 - Diagnose Root Cause Problem Assignee Investigate Problem And Identify Root Cause Identify Workaround And Update Known Error Database Problem Assignee Problem Manager Investigate Problem And Identify Root Cause Identify Workaround And Update Known Error Database Problem Manager Root Cause Analysis Investigate Problem And Identify Root Cause Known Error Record Stakeholder Communication Identify Workaround And Update Known Error Database Root Cause Analysis Investigate Problem And Identify Root Cause Known Error Record Stakeholder Communication Identify Workaround And Update Known Error Database
Work Breakdown